Who this service is for
Manufacturers and importers preparing a shipment, launching a new imported product or resolving technical discrepancies during an import project.
When the service is needed
- A first shipment or new imported product range is being planned.
- The inspection, certification and evidence requirements for the case are unclear.
- The physical configuration, commercial documents and technical file do not align.
- Risks should be identified before goods leave the factory.
What the customer should prepare
- Product or vehicle description, configuration, origin and intended import purpose.
- Shipment plan and expected departure and arrival dates.
- Technical file, test reports, approvals, certificates and available commercial documents.
- Known discrepancies, changes or unresolved issues.
What LotusTSE does
- Review configuration and documents before shipment.
- Identify the Vietnamese inspection, certification or regulatory steps that require confirmation for the case.
- Review evidence and define any necessary testing or inspection work.
- Support resolution of technical discrepancies within the agreed scope; LotusTSE does not make customs-clearance or authority decisions.
What the customer receives
- Pre-shipment document and evidence checklist.
- Case-specific map of Vietnamese regulatory steps requiring action or confirmation.
- Indicative test or inspection plan where required.
- Risk, discrepancy and action list before arrival in Vietnam.
Risks identified and reduced
The review helps reduce late discovery of missing documents, mismatched evidence, configuration discrepancies or outstanding inspection work after the goods reach Vietnam. It does not guarantee customs clearance or external processing times.
Project coordination
How the project is managed
The parties agree the scope, deliverables, responsibilities and indicative milestones before work starts. A LotusTSE technical focal point tracks work items, information awaiting customer input, identified risks and next actions. Milestones that depend on an authority, laboratory or other external organization are updated against actual status.
Start a project
What to send for an initial review
Send a product or facility description, the proposed configuration or scope, country of origin, available technical evidence, the issue to be resolved and the target timing. LotusTSE will identify the most important missing inputs before proposing the scope of services, deliverables, coordination method, indicative schedule and fees.